We are pleased to be doing business with you and thank you for your interest in SING THE NORTH virtual choir & choir school.
This return policy outlines when our customers can and cannot return the goods and services we sell through this shop. Please read this carefully before making a purchase on this website.
Return of physical goods
We have a 14-day return policy for physical goods such as merchandise. This means that you have 14 days after receiving your physical item to request a return.
To start a return of a physical item, please contact us at stnadmin (at) singthenorth.ca. If your return is accepted, we will notify you by email when the return has been processed.
Damages and issues of physical goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide you with the product you ordered in good condition.
Non-returnable virtual items and services
We deal primarily in digital goods which, once downloaded, cannot be physically returned by our customers. For this reason, we regret that there can be no returns on concert projects, live or digital courses, or events after any download link sent to customers following purchase has been clicked by the customer. Also, we regret that we cannot accept returns on sale items or gift cards.
You may request an exchange of a virtual item or service or a physical good for another item of the same value. In the event that an exchange is requested, we will refund the first item once the customer has purchased the replacement item.
We understand that circumstances change are we are always interested in supporting customers who are experiencing hardship.
If you have purchased a virtual service through our shop and are unable to participate for medical or personal reasons, please write to us at stnadmin (at) singthenorth (dot) ca.
If your request is approved, you’ll be automatically refunded on your original payment method less a $10 handling fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions regarding our exchange and return policies, please write to us via the contact page.
- The STN Team